Help With Tools and Order Records

This page explains paid orders, the five free service request forms, public tools, and order tracking. Instagram and TikTok service packages are for personal, noncommercial use, with USD card payment through Finby. For a question about a recorded order or a published policy, use the contact page and include the relevant reference.

Public-media tools

The downloader and profile tools accept public links or usernames. A connected provider must return a result; a public post can still be unavailable, and private content is not opened. Returned file links are temporary and the number of requests is limited. Each tool page describes its accepted input and likely failure states.

Order references and tracking

When an order is recorded, it has a reference. The tracking page asks for that reference and the email address used for the order. It displays the stored status and available history. A processing status means the record exists; it does not independently verify that a service was fulfilled.

New engagement requests

For a paid service, select a package, provide the requested public username or post URL, and confirm the target and USD total before Finby card checkout. Do not send a platform password, one-time login code or full card details to a contact address. The five free Instagram and TikTok service request forms are open. Saved requests enter our admin queue for manual team fulfillment, with one request allowed per email address across the five forms. A processing status does not confirm delivery or a delivery time.

Delivery and payment questions

An order record and a payment status are separate. Use the tracking page and contact the published email address if a payment or order status is unclear. Neither a recorded status nor a starting count independently verifies delivery. Paid-order fulfillment uses automated accounts or tools. Free requests are processed manually by our team. Delivery timing and platform outcomes cannot be established from an order record alone.

For a delivery or billing problem, email followersflyofficial@gmail.com with your order ID within seven calendar days of purchase to request a refund. We review the issue and confirm the available remedy. This policy does not limit rights or remedies under the Australian Consumer Law or other applicable law.