Refund Policy

Fair resolutions · Clear expectations

This policy explains how to request help with a paid service order, delivery or billing problem, or payment.

Last updated: October 2026

For privacy and data practices, see the Privacy Policy . For platform rules, see the Terms of Service .

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Introduction Scope and Applicability Refund Eligibility (Overview) Non-Refundable and Limited-Refund Cases Service Delivery and “Starting Delivery” Duplicate or Failed Charges Cancellation Before Delivery Completed Orders and Recorded Delivery Service Quality and Outcome Expectations Non-Delivery and Under-Delivery Customer Support and Resolution Path Chargebacks and Payment Disputes Processing Times TikTok Platform Behaviour Fraud and Abuse Changes to This Refund Policy Contact Information

Introduction

This FollowersFly Refund Policy explains requests for delivery or billing problems with orders purchased through FollowersFly. For a delivery or billing problem, email followersflyofficial@gmail.com with your order ID within seven calendar days of purchase to request a refund. We review the issue and confirm the available remedy. This policy does not limit rights or remedies under the Australian Consumer Law or other applicable law.

FollowersFly provides digital services for personal, noncommercial use. That means outcomes can be influenced by platform behaviour, public visibility settings, and how accurately you provide required inputs at checkout. This policy is written to set clear expectations while remaining fair when something goes wrong on our side.

This policy works alongside our Terms of Service and Privacy Policy . For data handling questions, start with the privacy page; for payment security context, see privacy sections on payments and secure processing.

Scope and Applicability

This policy applies to purchases made through FollowersFly’s official checkout and recorded in your FollowersFly order history, subject to any special terms shown at purchase time.

If you purchased through an unauthorized reseller, we may be unable to verify the transaction or honour requests.

• Applies to orders purchased through FollowersFly.
• The seven-day email request window is for this voluntary policy; statutory consumer rights may apply beyond it.

Refund Eligibility (Overview)

For a delivery or billing problem, email followersflyofficial@gmail.com with your order ID within seven calendar days of purchase to request a refund. We review the issue and confirm the available remedy. This policy does not limit rights or remedies under the Australian Consumer Law or other applicable law.

We prioritise outcomes that are objectively verifiable: for example, a confirmed failed charge where no service was delivered, a clear duplicate charge, or a documented non-delivery attributable to FollowersFly’s fulfilment pipeline when inputs were valid.

Non-Refundable and Limited-Refund Cases

We review delivery and billing problems against the order record and information supplied. A change of mind alone is outside this voluntary refund policy. Statutory consumer rights remain available where applicable.

For review, email followersflyofficial@gmail.com with your order ID and relevant details. Do not send a platform password.

• Private accounts, incorrect usernames, wrong post URLs, deleted posts, or restricted content that prevents delivery as described on the service page.
• Partial delivery where the service explicitly states gradual delivery and the order is still within stated timelines (unless otherwise guaranteed on the product page).
• Customer violations of FollowersFly rules or suspected fraud/abuse (chargebacks may be treated separately under fraud and dispute handling).
• Change-of-mind after delivery has started, unless required by applicable consumer law.

Service Delivery and “Starting Delivery”

Delivery timing depends on the service and the order record. A payment confirmation and an order status do not by themselves prove completed delivery.

If you need to correct an order input, contact support as early as possible. Earlier corrections are more likely to be actionable than late changes after processing has advanced.

Duplicate or Failed Charges

If you were charged multiple times for the same order due to a clear processing error, we will work with payment records to correct the situation, which may include refunding the duplicate amount.

If a charge succeeded but our system did not create a matching order, contact Contact Us with proof of charge (transaction ID, receipt email, and approximate time). We will investigate and align records where possible.

• Accidental duplicate purchases: contact Contact Us immediately with both order IDs; outcomes depend on whether delivery has materially started for either order.
• Failed payments that still show as pending with your bank: your issuer may release holds on their schedule even when no FollowersFly order is created.

Cancellation Before Delivery

Contact support promptly if you want to cancel an order. We review the order and applicable rights before confirming a remedy.

If you need to cancel, open Contact Us with your order ID as early as possible. Earlier requests are easier to evaluate than late requests after checkpoints have passed.

Completed Orders and Recorded Delivery

A completed status does not prevent review of a delivery or billing problem. Email your order ID and details so we can compare the issue with the order record. Statutory remedies remain available where applicable.

If you disagree with a completion status, provide your order ID, timestamps, and what you observed publicly (without sharing passwords). We investigate in good faith when enough verifiable context is provided.

Service Quality and Outcome Expectations

TikTok performance is influenced by content quality, audience fit, posting consistency, and algorithmic systems FollowersFly does not operate. Purchasing TikTok likes or TikTok views does not guarantee a specific ranking, verification badge, or revenue outcome.

If you believe the delivered quantity or timing materially diverged from what was purchased and advertised on the product page, contact support with specifics so we can compare your claim to fulfilment logs.

Non-Delivery and Under-Delivery

If the purchased quantity was not delivered as described, contact us with the order ID and details. We will review the delivery problem and the remedy available under this policy or applicable consumer law.

We may ask for verifiable details (public profile visibility, the exact URL submitted, and timestamps) to confirm the shortfall.

Customer Support and Resolution Path

Most refund questions are resolved faster through FollowersFly support than through payment disputes, because support can validate order state directly.

When you contact us, include your order ID, the service purchased (for example, TikTok views), and a concise description of the issue. Screenshots can help when they do not expose sensitive credentials.

Chargebacks and Payment Disputes

If you initiate a chargeback, your bank or card network controls parts of the timeline and evidence process. FollowersFly may provide transaction records to the payment partner to demonstrate delivery, communications, and eligibility.

Suspected chargeback abuse may affect access to services, subject to applicable law. We encourage contacting support first so we can attempt a good-faith resolution.

Processing Times

If a refund is approved, support will confirm the next steps. The time for a card refund to appear after processing can vary by bank, card issuer, region, weekends, and holidays.

If a refund appears delayed beyond typical banking timelines, contact support with your order ID and any bank reference numbers you received.

TikTok Platform Behaviour

TikTok may remove engagement, throttle visibility, change counts due to recounting, or apply moderation that affects how metrics appear. FollowersFly cannot control TikTok’s platform decisions.

If a paid order’s delivered count drops, our external supplier automatically refills it for 30 days from completed delivery. Platform changes and order-specific facts may affect our review of a separate refund request; applicable consumer rights remain unchanged.

FollowersFly is not affiliated with TikTok; see also our Terms of Service for platform disclaimers.

Fraud and Abuse

FollowersFly may refuse service or restrict access when fraud, chargeback abuse, or policy violations are detected, subject to applicable law and consumer rights.

We may retain records needed to prevent repeat abuse and to cooperate with payment partners.

Changes to This Refund Policy

We may update this FollowersFly Refund Policy as our services evolve. Updates will be posted on this page and may adjust the “Last updated” date shown near the top of the policy experience.

For major changes that affect consumer rights where required, we will provide notice as mandated by applicable law.

Contact Information

FollowersFly is operated by PROFOLLOWERS LTD, a company registered in the United Kingdom under company number 16949997. Registered office: Office 16457, 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA. Phone: 7882764534. Email: followersflyofficial@gmail.com.

For a delivery or billing problem, email followersflyofficial@gmail.com with your order ID. For data handling, see the Privacy Policy; for general terms, see the Terms of Service.

Need help with a refund or order issue?

Email followersflyofficial@gmail.com with your order ID and a short description of the delivery or billing issue. Do not send your platform password.

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